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Refund & Cancellation Policy

Overview

At Fitplay.life, we strive to ensure a smooth and transparent experience. Refunds and cancellations are handled based on product type and fulfillment status.

Order Cancellation

  • Orders can be cancelled before dispatch, subject to vendor policies
  • Once dispatched, cancellation may not be possible

Refunds

  • Eligible refunds are processed to the original payment method or wallet/credits, as applicable
  • Refund timelines may vary depending on the payment gateway and partner

Credits & Wallet

  • Credits used for purchases are non-refundable unless explicitly stated
  • In case of eligible cancellations, credits may be restored to the user wallet

Non-Refundable Items

  • Digital services or consultations once availed
  • Items marked as non-returnable by partners

Processing Time

Refunds typically take 5–10 business days to reflect, depending on payment method.

Contact

For refund or cancellation requests, contact:

📧 support@fitplay.life